Contact Us

Selroni welcomes product questions, order enquiries, delivery concerns, return requests and privacy correspondence at support@selroni.com.

Identify the purchase or product

For an order, send its number and the checkout email. For a product, include its link and variation. State the question, requested action and relevant dates so we can review the appropriate information.

A parcel or item issue

Tell us what is missing, incorrect or damaged, including any tracking reference. Available photographs of goods, packaging and labels can help. Retain relevant materials while we investigate; evidence requests do not remove statutory remedies.

Changes and cancellations

Ask promptly when delivery details need correction or an order needs cancellation. Fulfillment status determines what remains possible, and we confirm any accepted change. A message by itself does not alter an order.

Return instructions

Contact us for authorization and the appropriate return destination before posting goods. Do not assume a parcel sender label or business contact address can accept a return. Eligibility and postage rules appear in our Return & Refund Policy.

Keep sensitive credentials private

Do not email passwords, full card numbers or security codes. We may ask for limited information to locate an order or verify authority. We do not advertise an unconfirmed response time or additional support channel.