FAQs
Find common Selroni shopping questions below. Please also review the listing, checkout information and detailed policies relevant to your purchase.
Can I shop without opening an account?
Guest checkout can be used where the checkout offers it. Otherwise follow the available registration options. Keep contact information accurate and protect any account credentials.
Which payment option should I choose?
Choose from the methods actually presented at checkout for the order. Availability may depend on your destination and currency. An absent payment method is not promised.
How do I protect payment details?
Enter payment information in the checkout payment interface. Never email support a password, full card number or security code. Notify your payment provider about suspected unauthorized activity.
What currency appears on my payment?
Check the checkout currency and final total. If your payment account uses another currency, your bank or provider may apply its own conversion rate and fees.
What address information is needed?
Provide a complete deliverable address, recipient name, apartment or unit when needed, city, region, postal code and any requested delivery contact information. Review it before paying.
May I correct an address or cancel later?
Email support@selroni.com promptly with the order reference and request. We check whether fulfillment can still be changed or stopped and confirm the outcome. No fixed cancellation-hours window is guaranteed.
What delivery schedule should I expect?
Average fulfillment is 8–14 business days. After payment confirmation, processing and dispatch generally take no more than 3 business days, followed by estimated transit of 5–11 business days. Business days mean Monday to Friday, excluding public holidays. Actual arrival can vary; these are estimates, not delivery guarantees.
When will tracking become available?
We supply tracking information when available after dispatch. Carrier scans may take time to appear, and split shipments may have separate references and arrival dates. Contact us if progress becomes unclear.
Who can help with damaged, wrong or missing goods?
Write to support@selroni.com with the order number and explanation. Available photos of the goods and packaging assist review. We assess an appropriate remedy while preserving mandatory consumer rights.
How long do I have to request a return?
For an ordinary eligible return, contact us within 30 calendar days after receipt. Goods generally need to be unused, unworn and in original condition with tags, packaging and accessories. Get authorization and the correct destination before mailing.
What are the postage and refund rules?
For a change of mind you pay return postage, and original shipping is generally not refunded except where law requires otherwise. We cover reasonable applicable return costs for our error or faulty goods. Approved refunds are initiated within 10 business days after inspection or sufficient evidence, unless law requires sooner; bank or provider posting time is additional.
How do I ask something else?
Email support@selroni.com with a relevant order number or item link. Our Contact Us page explains helpful details to include and information you should keep private.