Refund policy
Updated October 28, 2026. This page describes ordinary returns and purchase concerns at Selroni. Begin by emailing support@selroni.com. Mandatory rights for faulty, misdescribed or undelivered goods are not limited by this policy.
Ask within 30 calendar days
For an ordinary return, request authorization within 30 calendar days of receipt. Include the order number, checkout email, items and reason. A statutory claim or cancellation right may follow different rules that continue to apply.
Condition and restricted goods
Ordinary change-of-mind goods generally must be unused, unworn and in original condition, with tags, accessories and packaging. Personalized or made-to-order goods, perishables, opened hygiene-sensitive items, used digital content and gift cards may be excluded from discretionary returns where disclosed and lawful. These exclusions do not remove mandatory defect remedies.
Wait for authorization
We review the request and provide the correct return destination and instructions for your case. Do not post to a sender label or assume another contact address accepts goods. Package securely and keep proof of posting and tracking.
Allocate postage correctly
You bear postage for an ordinary change-of-mind return. Original shipping is generally not refunded on discretionary returns unless applicable law requires it. We cover reasonable applicable return costs when goods are faulty or incorrectly supplied and provide required remedies. Free labels are not promised for every return.
Faults, missing goods and shipping errors
Describe the problem and provide the order reference. Available photographs of the item, parcel label and packaging assist investigation. Retain relevant materials while we assess a repair, replacement, refund or other appropriate remedy. Evidence requests do not override legal entitlements.
Refund assessment and payment
After inspecting returned goods or reviewing sufficient evidence, we explain the decision. An approved refund is initiated to the original payment method within 10 business days after inspection or sufficient evidence, unless a shorter legal deadline applies. Payment-provider or bank posting time is additional; contact us about an overdue credit.
Exchanges depend on confirmation
An exchange requires availability and practical arrangements to be agreed. It is not guaranteed. We may explain an authorized return followed by a separate order as an alternative.
Cancelling an unfulfilled order
Ask as soon as possible. If fulfillment can be stopped, we confirm cancellation and the applicable refund. Dispatch may prevent a change, and a request alone is not confirmation. Statutory cancellation rights remain applicable.
Refusal or missed collection
A refused, uncollected or undeliverable parcel does not automatically complete cancellation. Contact us so the reason and carrier outcome can be reviewed. Only lawful, disclosed and evidenced costs may be considered; we do not automatically forfeit the entire payment.
Where law requires more
Mandatory consumer rights prevail over this voluntary policy, including any required period, standard delivery refund, remedy or cost allocation. Contact support@selroni.com for assistance with your case.